AiCallCenter Call Center System is a powerful product solution for building call center systems. The system supports high-capacity call processing for inbound and outbound calls, call transfer, incoming call popup, intelligent IVR, intelligent ACD, call recording, call seat management, ticket management, data reporting, and performance statistics, among other professional call center system functions. It supports both deployed and cloud-based SaaS call centers, with stable call quality, clear sound quality, and advantages such as multi-level IVR voice and VIP dedicated lines, providing a call experience that is responsive to customer needs.
Intelligence
Semantic analysis engine can self-understand vast numbers of questions
Professionalism
Customer-centric, service closed-loop, real-time control, rich knowledge and expression
Simplicity
Focus on the essentials amidst complexity, making system use simple
Naturalness
Converse with robots in the most familiar way for people
Care
Humanity and whimsy, every detail is because of love
Intelligent ACD
Smart queuing for incoming calls, intelligent algorithm for seat allocation, enhancing customer service experience.
Intelligent IVR
Providing IVR and robot intelligent IVR, automatic answering and navigation 7x24 with voice.
Incoming call pop-up
When a customer calls, the system automatically pops up the phone answering and customer information and service history.
Call transfer
Multiple call distribution strategies, seats can be intelligently grouped, call traffic is automatically transferred when no one answers.
Call recording
Record calls and obtain business information, with customizable fields to meet personalized needs.
Ticket management
For issues that cannot be resolved by customer service, tickets can be created, supporting customized ticket and workflow management.
Knowledge base
Supports powerful knowledge base management and search, viewing common phrases, links, and problem libraries.
Seat monitoring
Supervising and managing seat personnel to improve their service quality, efficiency, and effectiveness.
Data reporting
The reporting engine provides various statistical reports and custom report for multiple dimensions, including seat, queue, relay, performance, etc.
Interface and Configuration
Supports integration with CRM, order systems, etc., and supports custom form, metadata, and template configuration management.
Government service hotline
Financial call center
E-commerce call center
Education call center
Travel call center
Real estate call center
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